Akamai Customer Care Diagnostics

Welcome to the Akamai Customer Care Diagnostics Page.

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In order to complete this form, you must have a valid Akamai Customer Care Ticket Number. This may be obtained by opening a ticket through our Customer Portal at https://control.akamai.com. If urgent, please call Customer Care at 1-877-4-AKATEC to speak to a Consultant.

Please provide the following information to indicate which Akamai service you are using so that we may better serve you.

1. Service

HTTP Delivery
FreeFlow
Windows Media
QuickTime
Real
Akamai Conference

Please provide Akamai Customer Care the following information to assist you in troubleshooting your network connectivity problem.

2. Information
Ticket Number
Your Name
Company Name
Email Address
Phone Number	(optional)
URL of problem website